Ghost owners! Never heard/seen owners. No staff work here, the gym is disgusting. There are no paper towels/etc., to clean machines/equipment. Of the two bathrooms, one has been out of order for a while, and the other has no toilet paper, paper towels, or Kleenex.
-Cable has not been on in a year.
-No sanitary method of cleaning (There was an old rag and a spray bottle of something for a few months)
-No staffed hours (website contradicts this)
-Wifi goes out about once every 2 months
So I paid for a month then was charged $400 by accident. Was never refunded after they said they would. Then they said we will give you ten months worth of gym time, but my card stopped working after about 4 months. So, really dissapointed in this gym. Then they kept calling and leaving a message "hey when are you coming back"...... No. Be careful with this gym. ((God is Love))
For lease sign went up in front of building 2 weeks ago, maybe they are selling it. Advise you to go to Delano instead.
Every review written about this place is true. Owners were never seen or heard from, no staff worked the place and the bathrooms were in really poor shape. I always brought baby wipes to clean the equipment before use because I could never find paper towels so I wasn't sure how others cleaned the machines. Sounds like a really bad gym right? So why did I give it 3 stars? The simple answer is hope! The old owners recently sold the place (as of ~8/11/17) so hopefully the new owners will take much better care of it.
-At a maximum there were 4 trash bags in the entry way and 2 in each bathroom (this has gotten better)
-Email contact gets no response
This is the most exclusive fitness club ever. I've been trying for the last month to get ahold of someone to join up. I've called and the number isn't even working. I've called the number for an employee on the door.. nothing. I've sent multiple emails. No one is ever there. What a joke how the heck do you guys even make any money?
-No paper products in bathroom, gym, etc.
Over the last 6-12 months there has been multiple concerning issues and in general poor service. I have attempted to contact the gym and corporate customer service via phone and email with questions over this time and have had no response.
-Numbers listed online and in the gym do not reach anyone
Snap Fitness is a US Gym based in Rockford, Minnesota. Snap Fitness is located at 8022 Hwy 55, Rockford, MN 55373, USA.
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